We can provide and facilitate a comprehensive hardware and software maintenance package tailored to suit all types of businesses.

At the core of our Support operations is a sophisticated helpdesk database used to record all support activity from initial contact through to final resolution of each issue. Support calls are logged by our staff, all of whom are experienced support engineers. This results in many calls being resolved during the initial contact. If not, the next step will be to employ remote access (if available) in order to further investigate, diagnose and hopefully fix the issue. If a site visit is required, our staff will arrange an appointment.

All of our Support contracts are subject to a strict Service Level Agreement (SLA) agreed with the Customer.

Remote support is an invaluable tool in today's IT support environment. By selecting this option we will install the necessary software and hardware to provide a direct link from our Operations Centre to your computer systems.

Should software problems arise, this will give our engineers instant access to your system to diagnose and fix the issues. Over 90% of problem solving is carried out remotely to avoid unnecessary downtime waiting for an engineer to arrive. The advantages of implementing this option are obvious - a fast and effective response, minimal downtime for your employees which ultimately means increased productivity.